August 2015 theme: Active Listening

Here are some useful tips that could help you listen better:

• Decide that you want to listen and have an open mind to really hear what the other person says

• Face the person and make eye-contact

• Minimise distractions (e.g. switch off the TV, etc.)

• Respond with interest, both verbally and non-verbally (e.g. smiling, nodding, or comments/questions to the person)
• Reflect by repeating/paraphrasing in your own words what the person has said

• Ask clarifying questions to ensure you understand

• Validate what the person has said by acknowledging the person’s problems, issues, and feelings

If you need more advice or support, please contact:

Dr Dick on
or Dr Delicious on
or get face-to-face counselling (Book now on 012 430 3272)
or telephonic counselling (0860 688 688)