Serving the Lesbian, Gay, Bisexual and Transgender community since 1994

The second-oldest LGBT organisation in South Africa, OUT provides stigma-free HIV, sexual health and other services to gay, bisexual and MSM communities. We also work to eradicate LGBT+ hate crimes and discrimination while assisting and supporting victims.

Job opening: Case Management Officer





The Case Management Officer will report directly to the MSM Programme Coordinator.


Will provide patient-centred support to clients: To navigate them successfully by providing treatment adherence counselling, coordination and follow-up of medical treatments.

Key duties and responsibilities (included but not limited to):

•    Provide psychosocial support to clients not yet ready for treatment

•    Provide follow-up support telephonically, face to face, at facility and at home visits (where applicable)

•    Provide adherence counselling with adherence plan development to clients newly started on ART (0-6 months) with the option of extending this to 12 months for select patients

•    Provide adherence support to all clients missing appointments for 14 days or more

•    Provide adherence support to patients that have been returned to care

•    Provide enhanced adherence counselling and support to all virally unsuppressed patients (including the 1st unsuppressed) with support to develop personalized adherence plans

•    Provide support to patients eligible for decanting that are not yet decanted

•    Refer patients who have failed to meet requirements of case management programme and remain in care to other facilities, Community Partners or as directed for return to care

•    Monitor the efficacy of the adherence plan and periodic re-evaluation and revision/referral to healthcare professional as required and adjust the patient plan as necessary

•    Build trust over time amongst clients until they are ready to share details of their contacts

Administratively this will include the need to:

•    Enrol patients into case management program

•    Record all cases and outcomes in the case management register

•    Provide weekly and ad hoc progress report to clinicians of all enrolled cases

•    Capture daily activities into Linkage Register/s

Qualifications, Requirements and Experience

•    Grade 12 Certificate

•    Training in Basic HAST, HIV Counselling, Adherence Counselling

•    Knowledge of DOH HTS Guidelines and Protocols

•    Experience working as HTS Counsellor

•    At least 2 years’ experience in health promotion and health education activities within the Civil Society Organisation arena

•    Intermediate knowledge of Excel and Word (advanced knowledge would be an advantage)

•    Good oral and written communication skills

•    Empathy

•    Able to maintain confidentiality 

Personal qualities & Behavioural competencies

•    Planning and organizing

•    Results Orientation

•    Attention to detail

•    Client orientation

Strong preference will be given to members from our target group.

OUT LGBT Wellbeing reserves the right not to make this appointment.

Please only submit an application letter and 3-page (max) CV, without supporting documents. Applications can be emailed to Only candidates who meet requirements will be contacted for the interviews.

Have you been threatened, hit, raped or had your property damaged or stolen because you are gay, lesbian, bisexual, transgender or intersex (LGBTI)? Then you have been a victim of a hate crime.
OUT offers exciting training to mainstream service providers and other interested parties. The training assists individuals to understand themselves as sexual beings.
Currently OUT distributes safer sex packs to a range of venues in Tshwane that are utilised by gay men and lesbian women. These packs also include responsible sex messaging, appropriate barrier methods and lube.
OUT's Engage Men’s Health project offers free and confidential sexual health services to gay, bisexual and other men who have sex with men (MSM).