Servicing the Lesbian, Gay, Bisexual and Transgender community

OUT provides direct health services to the lesbian, gay, bisexual and transgender (LGBT) community, MSM, sex workers, and injecting drug users, including HIV testing, counselling, treatment and general lifestyle advice and support.

OUT has been in existence for more than 21 years and is dedicated to the building of healthy and empowered LGBT communities in South Africa and internationally, while reducing hetrosexism and homophobia in society.

Job opening: Case Management Officer

October 29, 2019
12:41 pm

POSITION: CASE MANAGEMENT OFFICER

OFFICE: OUT TEN81 CLINIC; HATFIELD; PRETORIA

CLOSING DATE: 4 NOVEMBER 2019

REPORTING LINE:

The Case Management Officer will report directly to the MSM Programme Coordinator.

KEY JOB PURPOSE:

Will provide patient-centred support to clients: To navigate them successfully by providing treatment adherence counselling, coordination and follow-up of medical treatments.

Key duties and responsibilities (included but not limited to):

• Provide psychosocial support to clients not yet ready for treatment

• Provide follow-up support telephonically, face to face, at facility and at home visits (where applicable)

• Provide adherence counselling with adherence plan development to clients newly started on ART (0-6 months) with the option of extending this to 12 months for select patients

• Provide adherence support to all clients missing appointments for 14 days or more

• Provide adherence support to patients that have been returned to care

• Provide enhanced adherence counselling and support to all virally unsuppressed patients (including the 1st unsuppressed) with support to develop personalized adherence plans

• Provide support to patients eligible for decanting that are not yet decanted

• Refer patients who have failed to meet requirements of case management programme and remain in care to other facilities, Community Partners or as directed for return to care

• Monitor the efficacy of the adherence plan and periodic re-evaluation and revision/referral to healthcare professional as required and adjust the patient plan as necessary

• Build trust over time amongst clients until they are ready to share details of their contacts

Administratively this will include the need to:

• Enrol patients into case management program

• Record all cases and outcomes in the case management register

• Provide weekly and ad hoc progress report to clinicians of all enrolled cases

• Capture daily activities into Linkage Register/s

Qualifications, Requirements and Experience

• Grade 12 Certificate

• Training in Basic HAST, HIV Counselling, Adherence Counselling

• Knowledge of DOH HTS Guidelines and Protocols

• Experience working as HTS Counsellor

• At least 2 years’ experience in health promotion and health education activities within the Civil Society Organisation arena

• Intermediate knowledge of Excel and Word (advanced knowledge would be an advantage)

• Good oral and written communication skills

• Empathy

• Able to maintain confidentiality

Personal qualities & Behavioural competencies

• Planning and organizing

• Results Orientation

• Attention to detail

• Client orientation

Strong preference will be given to members from our target group.

OUT LGBT Wellbeing reserves the right not to make this appointment.

Please only submit an application letter and 3-page (max) CV, without supporting documents. Applications can be emailed to nthusanes@out.org.za. Only candidates who meet requirements will be contacted for the interviews.